customer support
Frequently Asked Questions
We've answered your questions about everything from products and services to general company information.
Step By Step Instructions
If you're looking for information on how to use your Alltel phone, service or features, here's the place. Learn to make the most of your Alltel service by viewing detailed instructions for your wireless phone, like Voice Mail setup, and get information on your data services and calling features.
LG Scoop™
MOTORAZR™ V3a
BlackBerry® Pearl™ 8130
The Alltel Hue™ by Samsung
HTC Touch™
Updates, Service and Repair
Stay current with the latest updates to your phone and get important instructions on downloading and installation. And if you ever need service, we're here to help. Learn more about our comprehensive service and repair options.
Equipment: Repair & Replacement options
Purchasing phone insurance or making a claim
What is Analog Sunset?
Rate Plan and Contract information
Troubleshooting: Sending & Receiving Calls
New Customers
Find answers, instructions and good-to-know information about your Alltel service. You can do all this plus view additional services and features. You can even manage your account online.> MORE
Wireless Safety on the Road
Wireless safety is your most important call, especially when you're driving. We can help you brush up on driving safety tips to maximize safety.>MORE
E-911
Get information on the two important parts that make Wireless E-911 and how they benefit you in an emergency.>MORE
Alltel Gift Cards
Alltel Gift Cards are a great way to let your friends and family get the gifts they really want! Gift Cards can be used at Alltel Stores for phones, headsets and more.
Contact Us
Find out how to get in touch with Alltel.
Customer Service ............................1-800-255-8351
Prepaid Customer Service................1-800-335-6401
Business Customer Service..............1-888-428-2499
Store Locator
Corporate Contact Information
My Account
Visit My Account to check your balance, make a payment, see minutes used, update My Circle numbers, reset your Voice mail password, and use Web Controls to control the type of content available through the Alltel Shop Web, and more - all online.
Billing and Payment Options
It's important to us that you understand your bill and all the payment options that are available to you. Pay by phone, online, by mail and more. At Alltel, we give you the control to choose the payment method that's right for you.
Understanding your bill
What to expect on your first bill
Making a Payment or Payment Arrangements
Can I view Text Messaging details?
My Circle Overview
Announcements and Updates
Telecommunications is always changing, so count on Alltel to provide the most up-to-date information about our company and the marketplace.> MORE
Alltel Referral Program
Get up to $75 a month when you refer friends to Alltel.
> MORE
Employee Discounts
Alltel offers special discounts and promotions through your employer. Get waived activation and great deals on plans and more.
Alltel Connect™ - eNewsletter
Get news and updates
- cool new phones & services
- hot offers & contests
- useful phone tips.
