Verizon Wireless Integration

Verizon Wireless Integration - Alltel Wireless

Verizon Wireless recently completed its purchase of Alltel and work is underway to merge the two companies. During the next several months, we will upgrade the Alltel network and integrate it into Verizon Wireless’ nationwide voice and advanced broadband network to bring you the best wireless experience available and to offer you the full suite of Verizon Wireless services.

At this time, no action is required on your part. Your wireless service plan, including My Circle, will remain the same. Verizon Wireless will contact you by mail prior to any changes that may impact your service when the integration is complete in your area.

The following frequently asked questions (FAQs) about the Alltel-Verizon Wireless merger provide additional information for current Alltel customers in markets that will be integrated with Verizon Wireless.

Prepaid FAQs

When will I become a Verizon Wireless customer?
The conversion to Verizon Wireless will be made in phases. You’ll receive ample notice before moving to the Verizon Wireless Network and billing system.

Will my plan change?
Rest assured that your Alltel rate plan and calling service are not changing at this time. Most customers will not be impacted with a plan change but you will be informed of any changes to your plan before the transition.

How will coverage be affected?
Good news! Access to America’s Most Reliable Wireless Network is headed your way. Call quality and coverage should remain the same and may even improve in some areas.

Can I keep my Alltel phone and number?
Your phone number will not change. Most Alltel customers – over 99% – can continue to use their existing Alltel phones and wireless devices during and after the conversion.

Can I switch to a Verizon Wireless handset or plan?
Yes! You can choose a Verizon Wireless plan or a new handset that will work for you. If you purchase a new handset, you will need to choose a Verizon Wireless plan. If you switch to a new plan, you will need to purchase a Verizon Wireless handset. The great thing is that you can keep your number in both situations! Ask a Verizon Wireless retail store associate for any specials available to Alltel prepaid customers.

How can I replenish my Alltel account?
Alltel Wireless and Verizon Wireless stores can help you replenish your account. You can continue to replenish using #PAY from your phone, going online at alltel.com/myprepaid or buying a refill card! Remember you get bonus minutes each time you replenish $10 or more online, at a retail store kiosk or when you dial #PAY.

Where do I go to ask questions about my account?
Account information such as balances, transaction history and favorite number changes are all available online at alltel.com/myprepaid. Replenishments can be done at retail stores. Any other questions or requests, such as a phone number change, handset change and billing questions, need to be directed to Alltel’s prepaid customer service.

Who should I contact for customer service?
Unless notified otherwise, contact Alltel customer service toll-free at 1-800-335-6401 or by dialing *611 from your wireless phone.