service announcement
Attention voicemail subscribers in the Columbia, SC area:
To accommodate the growing number of Alltel customers in the Columbia, SC, the wireless voice mail system in your area will be upgraded Friday night, October 19, 2007. Please take note of the following instructions and dates to avoid any possible disruptions to your voice mail service.
Setting up your new voice mail on Saturday, October 20th:
- Dial your 10-digit wireless number from your wireless phone.
- Enter the default security code "9999".
If dialing voicemail from another phone than your wireless:
- Press "#" during the system greeting.
- Then enter the default security code "9999"
- Follow the instructions to select a new security code and record your name and greeting.
Please note that you must finish the voice mail setup tutorial in its entirety before you can use the new system.
Listen to your messages on the old system from October 20th to November 3rd:
- Dial your voice mail number.
- Enter security code to access your voice mail box.
- Once inside the voice mail box, press 3 to listen to old messages.
- Follow voice instructions.
Please note you will not be able to transfer messages to the new system. Please write all important messages down before November 3rd. On November 4th, the old voicemail system and dial in numbers will be deactivated.
Key Stroke Changes
| Command | Old System | New System | ||||||
|---|---|---|---|---|---|---|---|---|
| Voice Mail Access | From user's wireless phone (dial 10-digit mobile number) From any other phone | Press pound (#) during greeting Press pound (#) during greeting | Enter security code Press pound (#) during greeting | |||||
| Playing and Managing Messages | Play message Play next message (skip) Save and play next Reply (Enhanced Customers) Delete Transfer/Forward/Redirect(Enhanced Customers) | 1 1 2 3 5 7 | 1 # 9 8 7 6 | |||||
| Message Controls During Playback | Pause Rewind 6-8 seconds Rewind to beginning Forward 6-8 seconds Forward to end/skip to next | # 4 4–4 6 8 | 2 1 1 – 1 3 3 – 3 | |||||
| Other – from main menu | Access greetings Access voice signature Access security code Create distribution list | 2 – 2– 3 2 – 3 – 3 8 – 2 – 3 6 – 3 | 4 – 3 4 – 2 – 1 4 – 2 – 2 | |||||
For any questions or concerns regarding this upgrade, please call customer service at 1-800-Alltel-1.
